The Best Smartphones… Only From Sprint!

I am currently the reluctant owner of a Samsung Galaxy Epic.  The phone itself is amazing, but mine has a defect with the back button which causes it to go off randomly and exit out of whatever I am doing.  It doesn’t matter if I’m composing an email, playing Angry Birds, searching for my destination with one of the many GPS systems installed, or looking for a new wallpaper; if my phone doesn’t want to do it, it won’t.  Since I didn’t get the insurance on the phone when I originally purchased it, I’m stuck with it.  My husband, probably mostly out of annoyance at hearing me cuss at my phone, bought me a new one off of eBay last week; the Samsung Galaxy Next, a smaller version of my current phone with all of the features I have grown to love.

Here is me trying to activate my phone:

My Chat Reason: I am trying to activate a new phone. I got it as a gift so it is not currently attached to my account at all. My current phone on my plan is broken. When I enter the information required, I get a message back that my new phone cannot be located  (this is common with Sprint for some reason; all new phones I’ve activated through them have required the assistance of a representative in the chat with the exception of the Samsung Galaxy Epic)

Lance N.: May I please have the ESN/DEC number from your new phone? It can be found inside your phone under the battery.

Me:  I show IMEI number xxxxxxxxxxxxxxx, S/N number xxxxxxxxxxx, SSN number xxxxxxxxxxx …. there is no ESN/DEC that I see. It is a Samsung Galaxy Next phone if that helps.

Lance N.: Thanks.   Let me check this for you.   Thank you for waiting.

Me: No problem!

Lance N.: Is it a Sprint/Nextel phone?  Please check this on the phone.   Can you see Sprint Logo on the phone?

Me: there’s no logo whatsoever except for Samsung  (not a good sign….)

Lance N.: The Sprint/Nextel, should have Sprint or Nextel logo.  Only the CDMA devices work on Sprint network. The Sprint phones are CDMA devices and it cannot be used on other network because of this reason.   Due to the technical differences, the same way, other unlocked phone cannot be used on sprint network. The system is designed in such a way that the ESN (serial number) of other network device cannot be loaded on our system.   I have also checked the details that, we do not offer Samsung Galaxy Next model.

I wanted to be angry with Sprint and honestly, I was for a little while.  This phone my husband bought for me with all the amazing features I wanted (plus it was lime green and black; super cute) was useless on my Sprint plan.  I threw a tantrum and we ended up finding a different phone that hopefully will work; I checked to ensure this one said SPRINT all over it.  It is definitely a letdown not to be able to have the phone I initially wanted and even more of a letdown to know that the days of phone swapping seem to be over.

When all my phone’s data was on a little SIM card, I swapped phones along with my husband when we felt we needed a change; we had a few phones at home that we would rotate through.  Then at some point, a SIM card was no longer necessary, but I was still able to activate my Nokia Prism (from China!) on my Sprint account with no issue.  Shortly after, we were introduced to the affordable Smartphone.  At this point, it seemed that carriers were doing all they could to have exclusive phones that could only be owned on their network.  Sprint seems to have taken that idea one step further by making their devices CDMA (honestly, I have no idea what that means and I don’t feel like learning) so they cannot be used on any other network and so other phones cannot be used on theirs.

I can’t really blame Sprint for what they did; it seems as though they have found a way to bypass people unlocking phones from other networks to use on their own which is an intelligent business move.  If I want another phone in the Samsung Galaxy family, I will have to drop $499 plus tax on Sprint’s website in order to obtain one, not drop $140 on eBay and grab one like my husband did for me.  I have a limited choice of phones, as do AT&T customers, Verizon customers, and so on.  Commercials lately are less for the cell phone providers and more for the Smartphones that are exclusive to their company; every commercial seems to begin with “The New Whatever Smartphone!” and end with “Only With T-Mobile!” when it should be the other way around.

I signed on with Sprint not because they offered Awesome Phone A and Super Cool Phone B, but because they have true unlimited data plans, they offer great customer service, and they have yet to royally screw up my bill (Verizon) or add nonsense fees to my bill for no reason (AT&T) or to process my payment twice (AT&T) or to have one phone on two separate plans and bill me for both (Verizon).  Shouldn’t the reason we stick with one provider over another be because of the service they offer, not the specific Smartphone they have the rights to?

Perhaps I’m just being a little bitter about the fact that I can’t do what I’ve done for years and rotate phones in and out with ease, but it bothers me to no end that cell phone providers are doing this exclusive nonsense.  It seems to be for no other reason than the almighty dollar.  Screw the customers; as long as we’re the only ones who carry the newest iPhone, they’ll flock to us whether they like it or not!  The unfortunate thing is, when customers are attracted by exclusivity and product as opposed to customer service and product performance, the customer service suffers and the performance doesn’t have to be top notch because that isn’t why your customers signed up.  I would love to see which phone provider would come out on top if tomorrow we were able to make all phones available on all carriers across the board.  What will they do when they can’t hide behind the “Exclusively at…” promise?


About Jamie C. Baker

“Long time no see. I only pray the caliber of your questions has improved.” - Kevin Smith

Posted on May 1, 2012, in Life, Money and tagged , , , , , , . Bookmark the permalink. 20 Comments.

  1. I have been browsing online more than 3 hours today, yet I never found any interesting article like yours. It’s pretty worth enough for me. Personally, if all webmasters and bloggers made good content as you did, the internet will be much more useful than ever before.

  2. Hi, i think that i saw you visited my web site so i came to “return the favor”.I’m trying to find things to improve my web site!I suppose its ok to use some of your ideas!!

  3. My brother suggested I might like this web site. He was entirely right. This post truly made my day. You can not imagine simply how much time I had spent for this info! Thanks!

  4. You made some good points there. I looked on the internet for the subject and found most people will go along with with your site.

  5. Great article and straight to the point. I don’t know if this is actually the best place to ask but do you people have any thoughts on where to hire some professional writers? Thanks in advance 🙂

  6. Wow! Thank you! I constantly wanted to write on my blog something like that. Can I implement a portion of your post to my blog?

  7. Hi, i think that i saw you visited my website thus i came to “return the favor”.I am trying to find things to improve my web site!I suppose its ok to use some of your ideas!!

  8. Awsome post and straight to the point. I am not sure if this is truly the best place to ask but do you folks have any thoughts on where to employ some professional writers? Thanks 🙂

  9. Lovely website! I am loving it!! Will be back later to read some more. I am taking your feeds also

  10. I’m still learning from you, but I’m trying to achieve my goals. I definitely enjoy reading everything that is written on your blog.Keep the posts coming. I liked it!

  11. I do not even know how I ended up here, but I thought this post was good. I do not know who you are but definitely you are going to a famous blogger if you are not already 😉 Cheers!

  12. We’re a group of volunteers and opening a new scheme in our community. Your web site provided us with valuable information to work on. You have done a formidable job and our entire community will be thankful to you.

  13. I would like to express my thanks to you just for bailing me out of this particular problem. As a result of searching through the online world and meeting things that were not productive, I was thinking my life was done. Being alive devoid of the strategies to the difficulties you’ve sorted out through your good guide is a crucial case, and those which could have in a negative way damaged my entire career if I hadn’t encountered the blog. Your good ability and kindness in touching all the stuff was invaluable. I am not sure what I would’ve done if I had not discovered such a stuff like this. I can now look forward to my future. Thanks a lot very much for this specialized and amazing help. I won’t be reluctant to refer your web site to any individual who ought to have recommendations on this area.

  14. Hello. splendid job. I did not expect this. This is a remarkable story. Thanks!

  15. You made certain nice points there. I did a search on the theme and found most folks will consent with your blog.

  16. I think this is among the most vital information for me. And i’m glad reading your article. But wanna remark on few general things, The web site style is wonderful, the articles is really nice : D. Good job, cheers

  17. Write more, thats all I have to say. Literally, it seems as though you relied on the
    video to make your point. You clearly know what youre talking about, why throw away
    your intelligence on just posting videos to your blog when you could be giving us something informative
    to read?

  18. It seems to be like nice post, however it just one side in the medal. Good reading anyhow, I usually appreciated fantastic brain teaser and solid amount of great information.

  19. I’m not that much of a online reader to be honest but your sites
    really nice, keep it up! I’ll go ahead and bookmark
    your website to come back later on. Many thanks

Have an opinion or a comment? Weigh in!

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: