My eyes suck. I’m nearsighted; I can’t see anything further than 6 inches from my nose without my contacts or glasses. I have year round allergies and almost always deal with itchy and red eyes from the various crap floating around in the air. My eyes enjoy drying out during random times of the day. I want to get Lasik, but my eyes are so sensitive that I’m pretty sure I’d run away as soon as they started messing around with my head. I hate my eyes.
Saturday evening I began to notice a bit of redness in my left eye, which is normal. I wrote it off as allergy related. My son was also having the same issue in one of his eyes, so I was certain that was the cause. On Sunday, it was much worse. Monday morning I woke up nauseous and dizzy with a slight headache, but the redness wasn’t any worse, so I took a personal day off of work to get a bit of rest. Tuesday morning, I woke up to this:
Sexy, right? I send a picture in an email to my boss and let him know that I couldn’t make it to work. I headed to Walgreens to get some drops to reduce redness and soothe irritation and they seemed to help a bit. Jimmy Johns for dinner also helped. I went to bed Tuesday night fairly confident that the problem was taken care of. I’m also wrong a lot. I woke up this morning in extreme pain and feeling very nauseous. At this point, I suspected I had a scratch on my eye.
I called Walmart to get in to see the doctor; I hate Walmart but the eye doctor there is wonderful and she helped me out three years ago when I scratched my eye, coming from home during her off time to see me. Here’s the conversation I had:
Me: Hello, I was wondering if I could get in to see Dr. Price today. I’m pretty sure I scratched my eye. It’s very red and painful and it’s been like this for a few days now.
Vision Center Guy: Well, Dr. Price is off today. How do you know you scratched it?
Me: I’m not sure that is what I did, but something is definitely wrong. (described symptoms)
Vision Center Guy: Hold on one minute (shuffles papers) Okay, let me see here…. (he proceeds to read through a list of emergency situations that warrant calling Dr. Price on her day off) I see nothing about a scratch here. Oh yes, here we go, scratched cornea, redness, moderate to severe irritation. That sounds like what you have. But I don’t think she’d want to be bothered because this really doesn’t sound like that bad of an emergency.
Me: …….. Well it feels like an emergency to me. She’s seen me before during her off hours for an emergency, can you at least call and see what she says?
Vision Center Idiot: No, I’m not going to bother her. You should go to the ER or the Eye Surgeon of Indiana. I don’t know their address though. Or phone number. But you should just do that.
I did take the useless moron’s advice and went to the Eye Surgeon’s office, where the doctor worked through her lunch break to see me. Turns out I have iritis, an inflammation of the eye that causes eye pain and redness, headaches, motion sickness, and can permanently damage the eye. She said it was good that I came in today but should have come sooner, as the risk of permanent damage is high.
I know I shouldn’t expect too much from Walmart, but I’m completely outraged at their level of incompetence and lack of care for their customers. All the idiot had to do was call Dr. Price and get her opinion, since she is the doctor AND because my symptoms were on the checklist of reasons she should be called. Instead, he decided to be a rude little prick and brush me off. This is the second problem I’ve had with Walmart recently; their pharmacy screwed up my prescription and the woman told me it was just too bad, nothing she could do to fix it or help me. I’ve since transferred to Walgreens. I get that working at Wally World isn’t the most glamorous job on the planet, but when you’re working in the vision center for a doctor, you’re required to at least pretend to care about the people who need assistance. It wasn’t as if I was calling to get an emergency eye exam because I wanted new contacts or I got an eyelash in my eye and wanted the doctor to help me remove it. I had a serious problem requiring immediate attention and all I got was a conversation with a lazy prick that refused to do as he is directed and call the damn doctor to get her opinion on a medical emergency. If anyone is going to tell me that the health of my eye isn’t important enough, let it be the doctor.
The problem with Walmart is that they are in zero danger of going out of business or losing money. There’s one everywhere you look and they are always packed. Not having to work for customers results in a decrease in the quality of customer service. They can be rude to you because chances are, you’ll be back anyway. If they lose one or two customers, it doesn’t matter because there’s hundred of thousands more out there to throw their hand earned money in their registers. Leaving their pharmacy didn’t hurt them in the least, they lost a few dollars a month from me but are still gaining insane amounts from people content with dealing with their sometimes bad attitudes and occasional incompetence. It’s a shit way to treat the people who keep you in business, but Walmart can afford to do it. This is one of those unfortunate cases where one person can’t make a difference; nothing I do or say will change anything about how they operate. Maybe one day things will change and their policies will demand that employees at least pretend to give a damn and take pride in their jobs. I won’t be holding my breath for that one.