“If you see somebody getting ready to throw a tomato, knock the crap out of them, would you? Seriously. OK, just knock the hell … I promise you, I will pay for the legal fees. I’d like to punch him in the face, I tell ya. I love the old days. You know what they used to do to guys like that when they were in a place like this? They’d be carried out on a stretcher, folks.” – Donald Trump
When I first heard that Donald Trump was planning to run for President of the United States, I had a good laugh about it. The thought of that floppy-haired old man running the country instead of telling people they’re fired in between bankruptcies was seriously comical. I was looking forward to seeing how he was going to campaign because it would be entertaining for us all. But then, something unexpected began to happen. People started to take Trump seriously. Supporters started to emerge from the woodwork and proclaim that Trump was the hero America needed. That he would indeed make America great again.
John Oliver delivered a masterful piece on Trump, AKA Donald Drumpf. The custom hats are sold out, and the video of Last Week Tonight received over 20 million YouTube views in about 10 days. Oliver discussed the power of Trump’s name, how it is the cornerstone of his brand, but countered with how his “real” name, Drumpf, is much less magical. He drove a lot of points home, the key one being that we’re getting far too caught up in the name and the myth of instant success that is associated with Trump. We’re overlooking the fact that the man is, for lack of a better term, full of shit.
Trump’s run for President isn’t funny anymore. Our modern version of Hitler seems to have successfully brainwashed thousands upon thousands of people, enough to win state after state as he plows his way through the country. Weak-minded people, mostly white folks in their 40s and higher, are promising to vote for Trump during rallies as their hold their hands high in the air. His support system grows stronger every time he appears on TV to yell about immigrants or his “meager” beginnings with a million dollars in his pocket.
This isn’t a matter of not liking a candidate because I disagree with their views, it’s a matter of not liking a candidate because he’s a colossal dipshit who shouldn’t be allowed to manage a game of Sims, nevermind an entire country. Donald Trump is a confused little boy whose parents told him he could do anything he wanted when he grew up, not knowing that their little boy would take that to the letter as an adult and try to buy a country. He enjoyed fear mongering. He’s a racist, and a sexist. He doesn’t know dick about what it takes to run a country. Hey, neither do I, which is why I’ll never try to get that particular job. It isn’t for everyone.
We are a country obsessed with celebrities. We make nobodies famous through reality television and YouTube. We created President Trump because we have a fascination with idiots and memes and GIFs, and Trump makes for good entertainment. We care more about upcoming SNL skits about Trump than we do about the fact that he will likely burn down America within his first week. We created the Jersey Shore, we are responsible for the dozens upon dozens of Kardashian shows, we ruined MTV, and we continue to obsess over the frivolous while ignoring reality.
Our current reality is that Donald Trump has a damn good chance of becoming President of the United States. Luckily for us, a good chance is very different than a secured victory. We still have time to make this right. We can put a stop to this cartoon world and right the ship before this vulgar human gets anywhere close to swearing in. We need to save this country from becoming little more than a running joke. We need to give a damn about more than cat videos and face swapping and actually see how harmful Trump truly is. Time is running out; this train needs to be derailed immediately. We need to decide whether we want to live somewhere that we can be proud of or live somewhere resembling a preschool playground.
- “You know it really doesn’t matter what they write, as long as you’ve got a young and beautiful piece of ass.”
- “There was blood coming out of her eyes… blood coming out of her… wherever.”
- “Women; You have to treat them like shit.”
TRUMP ON THE MILITARY: “26,000 unreported sexual assults [sic] in the military — only 238 convictions. What did these geniuses expect when they put men & women together?”
TRUMP ON FORMER PRESIDENTAL CANDIDATE CARLY FIORINA: “Look at that face! Would anyone vote for that? Can you imagine that, the face of our next president?!”
I was reading a story from the Flights From Hell site about the demeanor and attitude of United States customs agents. Obviously, given the name of the site, this was not a story of praise. It got me thinking about my own experiences leaving and returning to the US. I had an incredibly easy time both leaving and entering the country when I was 18 during a trip to Venezuela to visit family. My husband and I also breezed through when returning from a Carnival cruise to the Bahamas; although different from the experience one has in an airport, it is the same basic process. I am familiar with the problems one can have though, as I have family who live out of the country and family with dual citizenship, both who travel back and forth frequently. Some of the stories I’ve heard from them make me wonder what has gone wrong with all of us when it comes to providing people with a service.
Instead of getting a nice greeting when I approach a cash register to check out, I’m more likely to receive total silence, indifference as the cashier carries on a conversation with another employee or a visitor, or a mumbled version of a canned greeting that contains not an ounce of sincerity, either real or fake. I’ve worked many jobs where I had a responsibility to act cheery and polite to each and every person who crossed my path, regardless of whether or not they deserved it. Whether I was waiting tables and had my money depend on that smile, working phones for a landscaper, or selling to wholesalers at a warehouse, I made the customer feel like they were important and valued. No matter how important the job is, employees need to respect the person they are serving and the person they work for by doing their job properly and politely.
Even though we shouldn’t, we generally do expect to get subpar customer service when dealing with fast food establishments or places like Walmart. Our expectations grow high when we sit down at a nice restaurant where steaks run $40 and sides cost extra, or when dealing with other companies who must also work to earn our business. We go into a service call to our cable provider knowing we’re going to be annoyed, but enter a spa or salon knowing we will be treated like royalty. While I do agree that you get what you pay for, there is no reason for any employee to provide poor customer care and not even offer up a smile. You simply should not be in a position where you deal with the public if you can’t turn off your bad attitude and turn on the charm for the duration of your shift.
To touch back on the Flights From Hell story, the attitude of customs agents is more important than they may realize. Tourism brings big money to various parts of our country; hotel stays, restaurant visits, souvenir purchases, attraction tickets, public transportation, and other necessities and luxuries all cost money and can be huge for whatever city or town is on the tourist’s radar. It all starts with the entry into our country though, and the smoother that entry is, the more often someone will be willing to make it. I won’t go into certain grocery stores because of the attitude of the employees, so I’ll be damned if I’m going to spent thousands on a trip overseas only to be greeted by people who treat me like an unwanted insect they wish they could squash under their boot.
By providing poor customer service, businesses and companies are pushing away the most important part of what makes them successful. Without the consumer spending money, the business cannot make money and continue to properly function. People end up losing their jobs, services are cut back, resources are diminished or sometimes eliminated entirely, and the business suffers while pushing their misery onto their remaining customers and risking alienating them as well. There will be a meeting of the minds and a solution will be searched for, but wouldn’t a great first step be ensuring that customer service is always top notch so that a high percentage of first time customers become repeat, and repeat customers become loyal.
If you’re in the customer service field, you have a responsibility to leave the drama at the door and give your best face to your customers. The fight with your wife cannot leech over into your work and cause you to act like a royal ass to the people looking to you for assistance. You will get annoyed by jerks, but you must refrain from taking out your frustrations on them or the people who come after them; vent on your smoke break or start a blog to let off some steam instead. If working front desk at a hotel is the worst possible job you could imagine, FIND ANOTHER JOB rather than let every guest know about your hatred through your bad attitude and poor service.
For the majority of the population, we all serve others and we are all served ourselves in some shape or form. We must stop treating our customers in a careless manner that we would not accept if the roles were reversed. Improvements on both the small scale in retail outlets and on the larger scale concerning customs and travel are not only of equal importance but are equally as simple to fix. It all starts with one person deciding they want to do better. When that display of excellence is out there, the bar is raised and the choice is to either follow suit or get out of the way. Just like one lazy and rude person can bring down an entire group, one positive person can raise that group up. Nothing bad can come of waking up tomorrow and trying to be that person, just give it a shot.